In a significant step toward transforming how tech teams manage outages and crises, Incident.io has raised $62 million in Series B funding, led by Insight Partners, with participation from existing investors like Index Ventures and Point Nine. This brings the company’s total funding to over $96 million.
Founded in 2021 by former Monzo engineers Stephen Whitworth, Pete Hamilton, and Chris Evans, Incident.io is rethinking the very nature of incident management—with AI at the core.
But why is this platform gaining traction with companies like Netflix, OpenAI, and Airbnb? And what does its rise signal for the future of operational resilience in tech?
AI-First Incident Response: What Makes Incident.io Stand Out?
From data breaches to service outages, every minute of downtime can cost companies thousands—sometimes millions. Traditionally, teams have relied on legacy platforms like PagerDuty, which offer notification and escalation tools but lack intelligent automation.
Incident.io changes that. It combines the power of AI with the convenience of Slack-native workflows, allowing engineers to:
- Automatically detect and respond to incidents
- Generate real-time incident summaries
- Assign smart roles and responsibilities
- Streamline postmortems and reporting
In other words, it’s not just a response tool—it’s a complete incident lifecycle platform built for the speed and complexity of today’s digital systems.
“We’re embedding incident response into the flow of work, powered by AI and built for real humans,” says co-founder and CEO Stephen Whitworth.
Why Companies Are Making the Switch
The launch of Incident.io’s On-call solution in 2024 was a turning point. Designed to replace traditional on-call scheduling and escalation tools, it offered a simpler, smarter interface—and triggered a wave of customer migration.
Big names like:
- Netflix, managing global-scale streaming uptime
- OpenAI, ensuring mission-critical model availability
- Airbnb, supporting real-time booking and payments
have all adopted Incident.io to streamline internal coordination and boost team confidence during high-stakes moments.
So the question arises:
Will AI-powered platforms like Incident.io render legacy tools obsolete in the next five years?
Backers Bet on Scale, Speed, and Smarts
With $62M freshly secured, Incident.io plans to double down on:
- Global expansion, especially in the U.S. and Europe
- Advanced AI features, including automated remediation suggestions
- Deeper integrations with platforms like Jira, GitHub, and Sentry
As digital complexity grows, tech teams are no longer looking for tools—they need systems that can think, adapt, and respond. This is exactly what Incident.io is aiming to deliver.
And with support from top-tier VC firms and a user base of hyper-growth startups to tech giants, the company is poised to become a category-defining force.
UNI Network Group Take: Operations in the AI Era
At UNI Network Group, we’re watching closely how startups like Incident.io are rewriting playbooks in DevOps and site reliability.
What makes this wave of AI-native platforms different?
- Real-time learning and adaptability
- Human-centric UX that fits into everyday tools like Slack
- Strategic automation that enhances—not replaces—engineer decision-making
The rise of Incident.io isn’t just about fixing outages faster. It’s about elevating how teams operate under pressure—with intelligence, clarity, and calm.
Source: incident.io