GlobalData has released a new white paper at Mobile World Congress 2026 outlining how artificial intelligence will reshape voice services in the telecommunications industry. The report, presented in Barcelona, Spain, was introduced by senior analyst Andy Hicks.
Titled “Reinventing Voice: A Converged, AI-Enabled, and Multimodal Voice Core for the Next Generation of Telecommunications,” the white paper explains how telecom operators can leverage fully converged voice networks to innovate with AI-driven services and redefine the role of traditional voice communication.
According to the report, many operators still maintain multiple network generations—including 2G, 3G, 4G, and 5G—due to essential services such as machine-to-machine connectivity and international roaming. A fully converged voice architecture enables operators to manage these networks simultaneously while preparing for future technologies like 5G-Advanced.
The study also highlights how the industry’s transition toward containerized network infrastructure can reduce operational complexity and lower total cost of ownership. Moving from virtual machine-based systems to container-based architectures allows telecom providers to introduce faster service updates and maintain more flexible voice platforms.
The white paper outlines a three-stage approach to integrating AI with voice services. First, AI enhances the core calling experience through features such as intelligent noise cancellation and improved spatial audio. Next, AI capabilities within audio channels enable services like real-time translation and automated call summaries without requiring new devices.
In the final stage, AI expands voice communication into a multimodal platform by integrating video and data services. This evolution could enable advanced applications such as interactive customer support systems and healthcare assistants, positioning voice as a platform for “call-as-a-service” innovations in the telecom ecosystem.
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