Carol Voorhees has been officially named President and Chief Executive Officer of NJM Insurance Group, marking a historic milestone as the first woman and the tenth individual to lead the company since its founding in 1913. Her appointment was unanimously approved by the NJM Board of Directors at their meeting held on July 25, 2025.
A Historic Moment for NJM Insurance Group
Voorhees’ elevation to the top executive role underscores NJM’s commitment to internal leadership development and gender inclusivity. Her promotion follows a distinguished 29-year career within the company, most recently serving as Executive Vice President and Chief Operating Officer. Her rise from the IT department to CEO stands as a testament to her deep knowledge of NJM’s operations and her consistent leadership contributions.
A Journey of Impact and Innovation
Carol Voorhees joined NJM in 1996 and has steadily advanced through a variety of leadership roles. Early in her career, she was instrumental in launching NJM’s project management process and led transformative technology initiatives. In 2018, she was appointed Senior Vice President and Chief Information Officer, where she joined the Executive Leadership Team and played a pivotal role in the company’s digital modernization efforts. In 2024, she was promoted to Executive Vice President and COO.
Endorsed by the Board for Her Vision and Service
“Carol’s experience has played an integral role in NJM’s strategic expansion and technology upgrades,” said Edward Stern, Chairman of the Board. “Her leadership and commitment to delivering outstanding service to our policyholders made her the unanimous choice to lead the company.”
Upon her appointment, Voorhees remarked, “I am truly honored to lead NJM. After 29 years of service, I understand NJM’s value proposition and what makes us special—providing outstanding service to our policyholders.” She also emphasized her commitment to carrying forward NJM’s mission of serving customers throughout the Mid-Atlantic region.
About NJM Insurance Group
Founded in 1913, NJM Insurance Group is one of the Mid-Atlantic’s leading property and casualty insurers. The company has maintained AM Best’s Financial Strength Rating of A or higher for over 90 consecutive years. NJM operates as a mutual insurer, prioritizing the needs of its policyholders. Its personal and commercial insurance products are available in Connecticut, Maryland, New Jersey, Ohio, Pennsylvania, Delaware, and New York.
The company is widely recognized for its award-winning customer service, efficient claims handling, and high customer satisfaction rates.
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