At the recent AWS Summit Singapore, Tian Beng Ng, President & Group CEO of Certis, presented the company’s latest advancements in AI-driven frontline operations. Sharing the stage with Jaime Valles, Tian Beng demonstrated how robotics and intelligent orchestration platforms are reshaping operational environments across security, facilities, and customer service sectors.
Certis Introduces MAX and ACE Robotics Solutions
During the keynote presentation, Certis introduced two advanced robotic systems designed to support frontline operations. MAX, a humanoid concierge robot, was showcased as an interactive solution capable of enhancing customer engagement and operational assistance in public-facing environments. Alongside MAX, ACE, a quadruped security patrol robot, demonstrated capabilities focused on surveillance, mobility, and autonomous patrolling across complex operational sites.
The demonstration reflected the growing integration of robotics into real-world enterprise applications, where automation is increasingly supporting human teams in improving operational efficiency and safety.
Mozart Platform Powers AI and Robotics Integration
A key focus of the presentation was Certis’ Mozart orchestration platform, which serves as the digital backbone connecting AI systems, robotics, and frontline workflows. The platform is designed to coordinate data, automate processes, and improve decision-making across multiple operational functions.
According to the company, the integration of AI-powered analytics with robotics enables frontline teams to respond more effectively to dynamic situations while optimizing workforce deployment and operational visibility.
AI-Driven Frontline Operations Gain Momentum
The showcase highlighted how organizations are moving beyond standalone robotics deployments toward integrated ecosystems that combine AI, automation, and human collaboration. Certis emphasized that its approach is centered on augmenting frontline personnel rather than replacing them, enabling workers to focus on higher-value tasks while robotic systems manage repetitive or high-risk operations.
The growing adoption of intelligent robotics in sectors such as security, hospitality, and facilities management reflects a broader industry trend toward smarter and more connected operational infrastructures.
Strategic Importance of AI and Robotics in Workforce Transformation
Through its participation at AWS Summit Singapore, Certis reinforced its long-term strategy of leveraging advanced technologies to redesign workforce operations and create safer, more efficient environments. The company’s focus on orchestration platforms and AI-enabled robotics demonstrates how enterprises are increasingly investing in digital transformation initiatives that bridge physical operations with intelligent automation systems.
As businesses continue to explore scalable automation strategies, integrated robotics platforms are expected to play a significant role in the evolution of future frontline services.
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